To lead the operator Enterprise Business Unit in the Opco through the strategic expansion of products and Services.
The General Manager, Enterprise Business Unit will be responsible for defining and implementing the EBU strategic and financial objectives by driving usage penetration of products and services and improvement of operational performance to meet consumer satisfaction and the overall business strategy.
The General Manager, Enterprise Business Unit reports to the Opco CEO. The positions will interface with the Opco stakeholders, Group Management Services stakeholder in order to ensure effective and efficient operations.

He manages his own P&L with a team of 35 people including sales and marketing people.


Key Job Responsibilities
Strategy Development and Implementation
− Deliver business goals set by EXCO and in accordance with overall OpCo strategy
Strategy Development and Implementation
− Deliver business goals set by EXCO and in accordance with overall OpCo strategy
− Ensure development of Opco Enterprise Business follows strategic growth plan, with the provision of a clear direction and structure
− Promote a ‘operator centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
− Provide overall direction for Opco EBU by analysing changes in the competitive landscape, analysing trends, costs, forecasts and implementing them into the business plan

Staff Leadership and Management
− Source, induct and nurture talent in accordance with operator guidelines
− Ensure open communication channels with staff and implement change management interventions where necessary
− Provide definition of roles, responsibilities, individual goals and performance objectives for the team
− Set ‘SMART’ KPIs and provide regular performance feedback through a well-defined and implemented performance review program
− Develop and implement a training plan in order to build and develop skills within the team
− Performance manage resources in accordance with HR policy and legislation
− Actively participate in leadership team and develop skills of own team

Governance
Adhoc, Operational and Tactical Meeting
− Set up / participate in adhoc and operational meetings
− Participate and provide input into tactical meetings

Escalations
− Manage and resolve escalations that have impact on critical path of service delivery
− Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved
− Manage and provide solutions to issues that require formal resolution

Opco Operational
− Set up and manage project status meetings; manage budgets
− Ensure Opco EBU business processes are implemented and used
− Regularly review key risks with BRM in order to implement right level of mitigation controls
− Safeguard segregation of duties and separation of roles
− Sign-off / make decisions on operational change topics

Performance
− Review performance of own staff against agreed KPIs
− Assess and monitor plan for continuous improvement
− Review performance against agreed KPIs and review SLAs


Reporting
− Report on a regular basis to the CEO about progress made and potential issues, all in accordance with the measurement metrics set by the OpCo
− Develop and produce daily, weekly, monthly, quarterly and annual reports as and when required
− Report on an adhoc basis on specific management requirements as and when necessary
− Track daily performances and achievements against targets and KPIs. Report to top management and team to improve strategy implementation

As per business plan
Budgets
− Manage EBU budget in line with business objectives
− Make sure to operate within budget and that operations are cost-effective, in line with a least cost operating strategy
− Develop business case and motivate for additional budget and resources when required
− Manage overall financial performance for each product and commercial expenses by analysing and controlling financial reports, creating and administering commercial budgets


Operational Delivery
− Ensure that products and services of the highest quality are put on the market as early as possible
− Scan the market for new acquisition opportunities of business users
− Develop a local EBU ecosystem in country through strategic partnerships
− Analyse and mitigate risks by proactively monitoring internal and external threats to Enterprise business
− Ensure that SLAs agreed to MFS Go To Market regarding agent creation, agent modification and commission payments are met
− Liaise and support the technical team to manage the platform performance, upgrades and other modifications
− Responsible for implementation of the Enterprise strategy product development and business execution of business within the Opco
− Align and coordinate the P&L of the business segment as a consolidation of the local P&Ls
− Own and lead transformation activities to define new business process for sales and service delivery and systems deployment to support new working practice
− Lead the business plan, go-to-market and delivery for Opco
− Coordinate relationships with key Enterprise partners including service providers, vendors and go-to-market partners
− Identify and integrate new company Enterprise acquisitions to further enhance our capabilities in design, implementation and management
− Defining EBU KPIs in line with OPERATOR Group business strategic objectives

Managerial / Supervisory Responsibilities
− Coach and mentor direct reports to ensure staff motivation is high
− Ensure skill transfer for staff development, motivation and business continuity
− Guide and direct suppliers and third parties in achieving Opco objectives
− Identify staff training and development needs and implement necessary actions
− Get strongly involved in the development and execution of all training programs, in order to meet the needs of the customer and the organization
− Recruit, develop and retain human resources to maximize potential
− Manage team (including recruitment, on-boarding, attrition)
− Set goals and objectives for direct reports, monitor progress and maintain motivation
− Provide an advisory function on governance and best practices in client experience

Measures (KPIs for job)
As per business plan


Internal Stakeholders: Interaction and Relationship
GEBU Team
Opco CEO
CFO
CMO
CTIO
Group Technology

The expert must have
- head of BtoB Business unit
- Head of BtoB sales
- Telecom
- In développement countries
- Languages: French and English

Education
• Minimum of 4 year tertiary qualification in Finance, Business Administration or Science/IT/Engineering
• MBA or Masters degree

Experience
• 8 -10 years’ experience in a multinational organization/ICT in emerging markets
• 5 years’ experience in a senior management experience
• Experience in expanding and managing the Enterprise Business product or services
• Demonstrated experience in building a business from the start and managing the business and team through the growth lifecycle
• Worked across diverse cultures and geographies advantageous Fluent in English and official language of country preferable
• Knowledge of risk and regulatory of the Enterprise Business


Knowledge
• Enterprise Business Products and Services
• Telecommunications industry
• Technical architecture
• Key focus verticals
• Knowledge of African Markets
• Ability to establish policies, priorities to manage and evaluate projects
• Microsoft Office MS Excel, MS PowerPoint and other relevant software (for the purpose of analyzing data and producing reports to Senior Management)
• Ability to develop comprehensive and detailed business case to drive the business and motivate proper budget allocation
• Product development, roll out and product performance management

Skills
• Proven ability to lead and coach a team towards success
• Excellent communication and presentation skills
• Business Planning
• Appetite for innovation and continuous improvement
• Proven track record of being a team player
• Project management skills
• Product and business development skills
• Ability to perform relevant data analysis to drive the business toward success
• Results driven
• Negotiation and influencing skills
• Organisational Transformation
• Change Management

Behavioral Qualities:
Strategy Implementer
Strategic Thinker
Decisive Problem Solver
Best Practice Value Creator
Culture and Change Champion
Guiding People Manager
Relationship Builder
Results Achiever
Business and financial acumen
Leadership and persuasive

External Stakeholders: Interaction and Relationship:
Vendors/Distributors
Suppliers
Government bodies
Advertising Agencies
Media
Financial Institutions

Authorities:
Approved headcount and budget
As per delegation of authority
Expenditure, conformance with budgets as per delegation
Staff recruitment in line with policy

Non renseigné