A telecom operator is looking for an SAP BSS expert


ROLE PURPOSE
The SAP BSS Team Lead is responsible for the assessment of the operator’s IT requirements, in order to deliver appropriate application solutions within SAP, resulting in the successful implementation and ongoing maintenance of the system. The SAP BBS Team Lead is responsible to handle all new projects and liaise with 3rd party partners. The SAP BSS Team Lead will additionally need to provide technical support to end users as and when required.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES
Operational Accountabilities
• Benchmark, analyse, communicate, make recommendations and execute actions to ensure efficacy of the applications landscape.
• Collaborate with IT leaders to identify, recommend, implement and support cost-effective technology solutions for all aspects of the organisation.
• Communicate project milestones and key accomplishments to the IT leaders and Steering Teams on a regular basis.
• Configure, implement and optimise SAP systems.
• Coordinate user change requests and security requests with SAP Project Office.
• Develop and grow the existing team into a high performance, efficient and effective team.
• Develop specifications for custom transactions or interfaces with systems.
• Develop strong business relationships and work collaboratively with business leaders to ensure alignment of business priorities to IT deliverables, by prioritising requests, resources, and deliverables throughout the solution implementation lifecycle.
• Ensure effective security, operation and peak performance of SAP environments.
• Ensure change management processes are implemented and followed.
• Improve and design new solutions, components, and processes.
• Lead teams to deliver high quality well architected solutions based on best practices.
• Manage incidents, problems, changes and releases.
• Monitor and support interfaces of SAP modules.
• Oversee security access control configuration and maintenance.
• Participate in implementation of new projects and in changes of existing solutions.
• Perform BSC and BTS upgrades whenever necessary
• Perform other duties as appropriate in support of company’s strategic initiatives.
• Perform routine maintenance on all BSS network nodes
• Perform technical research on configuration problems and functional issues.
• Provide operational expertise for solution and component design, optimisation, changes and problem resolution.
• Responsible for development, maintenance and testing of contingency plans, hardware maintenance & lifecycle planning for the software, hardware & networking assets affecting SAP.
• Review performance of the SAP applications landscape to determine operating costs, productivity levels and upgrade requirements.
• Run transmission upgrades and downgrades
• Set up, administer, and support production and test environments.
• Submit daily BSS status reports to project managers
• Support end users in troubleshooting issues, training end users as and when required.
• Tune capacity and performance.
• Understand and make recommendations on technical software design and specifications.
• Work with functional teams and architecture teams to determine best practices for future landscapes.

WARNING:
- Local contract. All inclusive package. No additional benefits or allowances

Value Alignment
• Practise simple, precise and clear communication, comprehension and performance.
• Demonstrate care for internal and external stakeholders.
• Adhere to smart and streamlined operational best practice.
• Facilitate agility and ease of work throughout performance at The operator.


ROLE REQUIREMENTS
Educational Qualifications
• Degree in Computer Science, business administration, information systems or an equivalent combination of education, training and experience.

Professional Qualifications & Experience
• 8 to 12 years direct experience administrating SAP (i.e. Netweaver, Portal, BW, PI, CRM, etc.), preferable in the telecommunications industry.
• A proven track record in leading teams in SAP implementation, with internal onsite and offshore teams in a structured environment.
• Demonstrated dynamic leadership skills with proven capabilities in building high performance teams and delivering expected results in complex environments.
• Experience in reviewing system performance & providing recommendations for improvements.
• Experienced in running an SAP COE, with deep understanding of technical, functional and business interface elements of the system.
• Professional experience in the area of System Administration of SAP Systems including: SAP S4, SAP PI, SAP BW, HANA, BOBJ, CRM, SAP Hybris Billing, SAP Convergent Charging, SAP BI, SAP Enterprise Portal and Solution Manager
• Proven extensive understanding and experiences in successfully implementing application design, development, and testing methodologies and practices.
• Proven understanding and utilisation of best practice solutions to drive predictable outcomes.

Language Requirements for Role
• English mandatory, Arabic preferable but not mandatory.

Non renseigné