Second Line Technical Support:
Main activities of 2nd line support can be summarized as below:
 Provide the technical support for any escalated issue from the 1st line.
 Handle all technical issues within Access domain.
 Provide guidance for software delivery and upgrades.
 Escalate the trouble ticket to Third Line Support when they cannot solve it, and trace it until solved.
 Health Check for all Access nodes in the network.
 Front office procedures support & knowledge transfer.
 Supporting Operator team for new nodes configuration.
 End users technical complaints support.
 Supporting Operator new services connectivity & configuration.
 Preventive maintenance for Operator POP sites.

Network services Assurance:
 Planned activities preparation & Implementation.
 Method of procedure preparation for each activity.
 Enhance the services monitoring through servers domains process.
 Access regular backups.
 Disaster recovery plan preparation with Operator Stockholders.
 Network topology preparations & keep it always Updated.
 NMS customization for better monitoring.
 Supporting to implement network access control policy with Operator team.
 Enhance the operation management by introducing new procedures.
 Network safety and cyber security enhancement and follow up.
 Reporting and Network KPI analysis.

WARNING:
- Local contract
- No expatriation benefits

Technical
Telecom
Operations and Maintenance
In development countries

Languages: English mandatory - Arabic will be a plus

Not mentionned