With abundant expertise in O&M and network management, Business customer support On Site Engineer shall provide services listed below:
 Second Line Technical Support.
 Network services Assurance.

Second Line Technical Support:
 Provide the technical support for any escalated issue from the 1st line.
 Provide guidance for software delivery and upgrades.
 Escalate the trouble ticket to Third Line Support when they cannot solve it, and trace it until solved.
 Front office procedures support & knowledge transfer.
 Supporting Operator team for new nodes configuration.
 End users technical complaints support.
 Supporting Operator new services connectivity & configuration.
 Site visiting for any fault not fixed remotely through NOC.
 Preventive maintenance for Operator POP sites.
 In case if any Business complaint not be solved remotely, Business support engineer will go to customer premises to fix his problem, Operator have to provide required tools and transportation.

Network services Assurance:
 Planned activities preparation & Implementation.
 Method of procedure preparation for each activity.
 Disaster recovery plan preparation with Operator Stockholders.
 Network topology preparations & keep it always Updated.
 Enhance the operation management by introducing new procedures.
 Network safety and cyber security enhancement and follow up.
 Preparing, Reporting and presenting Network KPI analysis.

WARNING:
- Local contract
- No expatriation benefits

Technical
Telecom
Operations and Maintenance
In development countries

Languages: English mandatory - Arabic will be a plus

Not mentionned