Objectives:
Lead the project to:
· Measure and analyze churn in different dimensions
· Detect and explore the root causes for churn
· Identify customers at risk for churn
· Implement churn reduction activities

Success criteria: Achieve a churn reduction of X percent (target to be concluded) with financial impact of Y (to be defined)
Methodology: The project methodology is provided by the operator
Reporting structure: Steering committee lead by Director S&D and COPS, members CMO/CTO/COO/GM in the participating BUs

A telecom group is looking for a Expert CBM Churn reduction expert for one its subsidiaries in English speaking Sub-saharian East Africa country

Expert role: Project management lead, managing the project participants across Commercial an Technical areas


Skill set: CBM, Churn management, Project management, Telecom experience, Africa experience, Proficient in English, preferably also in French
Profile: Structured, analytical, strong communicator, high level of integration, meets deadlines, delivers according to project objectives and target

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