Main activites:
1. Delivery of Revenue, Customer and EBITDA numbers and plans for achieving them.
2. Evaluate industry, market trends and competition strategies and recommend product positioning and pricing.
3. Responsible for maintaining and developing business relationships with any strategic alliances and relevant stakeholders;
4. Direct and monitor employee engagement in accepting and receiving inquiries and calls, evaluating, investigating, and settling claims and complaints of customers;
5. Monitor all communications mediums to ensure the right brand positioning and oversees brand communications and advertising;
6. Ensure management of administrative support to all activities of sales and customer care, inlcuding following up on customer’s orders, keeping sales statistics, supplying product information, supplying price quotations, and related activities;
Administer the design, development and implementation of strategic and tactical sales and marketing procedures to meet Expresso Telecom Group’s long term strategic objectives;
7. Work in association with operating companies to yield on the effectiveness of their respective marketing activities and increase revenue generation within the properties;
8. Create and develop key customer care, marketing and sales activities to ensure brand awareness in existing and potential markets;
9. Manage the Commercial Department budget by allocating financial resources and operating within specified limits and guidelines;
10. Define the customer care, marketing and sales vision and manage the day-to-day execution of tactical activities to meet;
11. Oversee the development of advertising campaign; develop and implement branding strategy and Identify new product and market opportunities;
12. Assume responsibility for the Comemrcial department budget including developing, managing and allocating financial resources and operating within specified limits and guidelines;
13. Approve departmental policies, procedures, systems and frameworks as developed by subordinate departments and sections to ensure efficient and streamlined operations across the Commercial department;
14. Perform other related duties as assigned by the MD.

A telecom group is looking for of his subsidiary his CCO
The talent will be esponsible of managing the Marketing, Sales, Corporate and Customer Care department, setting departmental objectives, in order to strengthen stakeholder relationship, leading key marketing projects and distributes responsibilities to ensure achievement of commercial targets.

Languages:
The expert must be able to work in English and French or in English and Arabic or in Arabic and French


Job-specific competencies required to successfully perform the job
1. Knowledge of principles and methods for showing, promoting, and selling products or services.
2. Problem solving and decision making abilities.
3. Strong analytical ability whilst understanding the strategic context and framework.
4. Strong communicator that can create an environment that allows colleagues to excel
5. Strong negotiator with proven record of successful achievements.
6. Effective implementations plans and communicate transitional issues and results.
7. Team management and development skills

Talent Profiles
1. Drive
2. Direction
3. Execution
4. Influence
5.Relationship Building


Formal education required: Bachelor’s degree in marketing of communications
Mandatory: Bachelor degree
Preferred: Master Degree and strong knowledge of the Telecommunication Industry

.